30 Day Diamond Return Policy
We have been selling diamonds for over 30 years and take our work very seriously. If you are dissatisfied with your diamond for any reason, simply call us within 30 days from the date of delivery and we will happily exchange your diamond or refund your money, no questions asked.
**Please note, purchases made in our Huntington, NY store and not on-line are subject to our standard 14 day return policy.
30 Day return policy on engagement rings
All non custom orders Engagement Rings are returnable for a Full Refund within 30 days of purchase. Designer Engagement Rings & wedding bands are custom made items (custom orders) and are not eligible to return, for example if we have to alter the size it is considered a custom order.
“Designer” is considered any item that we sell made by a company other than Maddaloni Jewelers. Some Designers are non refundable and it will be listed in the product description..
**Custom orders may only be canceled within 48 hours from the time the order is placed. After 48 hours the deposit/payment towards your order is non-refundable.
**Pre-Owned Watches are fully refundable within three days from receipt of delivery. The watch must not be worn or sized and must be in the same condition as when sold. The watch must be accompanied by all boxes, tags and paperwork that came with it. Maddaloni Jewelers has all right to refuse a return if the watch seems worn, sized or in any other condition than how it was when it was sold.
*In order to give our customers the best pricing, we do not allow comparison purchasing. Comparison purchasing is the act of ordering two or more of the same, or similar item, and then only keeping one of them. If you are unsure, or have detailed questions about a particular item, please call one of our customer service representatives for expert help.
How do I make an exchange?
Simply call customer service at 1-888-999-4038 to obtain an RA# (Return Authorization #). Please securely pack and seal the return merchandise.
Where do I send my return or exchange?
Please remember to call first to obtain an RA# for your return or exchange. Packages sent to us for return or exchange without an RA# visible on the outside of the box will be refused. Please send your return or exchange to:
Maddaloni Jewelers 1870 E. Jericho Tpke Huntington NY
Be sure to include the original diamond certificate (GIA or AGS) for any diamond purchase. A fee of $75 will be applied for any diamond returned without it’s original certificate.
Maddaloni Jewelers reserves the right to edit, remove, include and update rates and merchandise at any time due to stock availability, inflation, current market value, human error and programming error.